About Us

Michelle Slack

Michelle Slack

Administration/Claims

Michelle has almost 13 years’ experience working for both insurance brokers and in the claims department of insurers. Michelle manages our claims expertly and has a wealth of insurance knowledge and is loved by our client base. Michelle is also a Qualified Practicing Insurance Broker. (QPIB)

Graeme Jameson

Graeme Jameson

Director

Started in the insurance industry in January 1977 as an insurance agent for several Australian Insurers before becoming an insurance broker in March 1990. Graeme has immense business experience and is dedicated to making sure his clients are correctly insured and claims are properly and promptly paid by using only high quality insurance products. Graeme is a Qualified Practicing Insurance Broker (QPIB) amongst his many other insurance qualifications.

Bob Newlands

Bob Newlands

Account Excutive

Bob is relatively new to the industry but has a wealth of Corporate Experience and was a former General Manager of some 20 years at one of Australia’s most famous companies. Bob also holds the title of Chartered Accountant and is extremely knowledgeable about business and its needs. He understands business intimately and our clients are amazed at his knowledge of business and its needs.

about us

The team at Fleurieu & Hills Insurance bring you a wealth of experience in small to medium business management, risk analysis, risk management, claims handling and underwriting gained over many years. We pride ourselves in putting our client’s interest first and foremost. We strongly believe in taking the time to establish strong relationships based upon mutual trust and respect with both our clients and the insurers we deal with. Our team is professionally qualified and well respected by the insurance industry.

We are dedicated and committed to outstanding customer service always.
We tailor your insurance program to your specific needs and circumstances through thorough and detailed analysis of your business (every year).
We are available to you after business hours should you need us.
We are there to represent your interests at claim time and will assist and help you prepare your claim and follow it through for you.
We are backed by Australia’s largest and respected insurance broking network, Steadfast.

FAQS

Why should I use an Insurance Broker instead of dealing direct with the insurer or arrange myself online?

As insurance brokers, we have intimate knowledge of the strength and weaknesses of various insurance products. We can advise which products are better suited to your needs. We have access to very high quality policies with reputable insurers.

How do I know that your insurance will protect me?

We take the time to understand what your specific needs and insurable threats to your business are. Dealing direct you are dealing with order takers only. They do not give specific advice and you alone have to determine if the product you are choosing is suitable. The insurer will not advise on this.

Do insurance brokers cost extra?

We charge a small annual fee that enables us to spend much more time analysing your needs, research for suitable products, represent you at claims time and provide personal service. You have a dedicated professional looking after your needs at all times.

What happens at claim time?

At claim time, we are working for you and not the insurer. We make sure your claim is treated fairly and in utmost good faith by the insurer making sure you receive all you are entitled to. From time to time an insurer will reduce a claim or deny a claim which we think should be paid. When this happens, we go to bat for you making your case with the insurer and have them reverse their previous decision. Occasionally, when they still continue to deny and we believe that you have a legitimate claim, we will take your claim through to the Australia Financial Complaints Authority to have them decide. We do not charge for this service.

Many of our Google reviews reflect our fighting and winning on our clients behalf.

Do you visit our business or do we have to come to you?

We prefer to visit your business personally for many reasons. Firstly, you get to meet who is looking after you. Secondly, we often see things that are relevant to an insurer and if not disclosed or remedied, could threaten the validity of your insurance. We also spot potential risk management issues to help you further protect your business. It is a far better way of doing business and our clients are always telling us we do it way different and more thoroughly than our competitors.

Don't take our word for it, hear what our happy clients have to say!

TESTIMONIALS

“We highly recommend Fleurieu & Hills Insurance to everyone. Graeme kindly offered his assistance to assess a complex issue we were attempting to solely navigate. An issue created by our (previous) insurance company/broker through their inadequacy. Graemes genuine empathetic nature had him stand firmly by our side. Utilising a wealth of industry experience, knowledge and networks, Graeme advocated on our behalf until a complete, favourable outcome was achieved. Thank you, Graeme.”

- Colin & Kat McPherson, Maude Street Butcher

“To know you have the right level of insurance cover for your home or business provides great piece of mind. If your not sure just have a chat with these guys, they will do an assessment and put your mind at rest. Their knowledge and customer service is second to none.”

- Julie Irwin

“Graeme Jameson was recommended to us by very happy clients. He is an expert broker – he knows more about insurance than anyone we know. Graeme is experienced, thorough and empathetic – he cares about every client and gives extraordinary service. When we had a problem with our insurance company, Graeme jumped in and went beyond the call of duty and persisted until it was fixed. He delivered results way beyond our expectations!! We highly recommend Graeme to anyone and everyone. Graeme Jameson is a champion. Thank you Graeme and your team.”

- Andrew Matthews

“We have been very happy with the service provided ay Fleurieu & Hills Insurance. As a semi-rural property of 18 acres, Graeme was able to tailor our insurance specifically where other brokers could not. As a result, we have full confidence that we are adequately covered. Thanks Graeme and team.”

-  Grant & Hollie Coleman

“Best customer service I have ever had from an insurance company. Graeme was very thorough in analysing what our company needed, and presented us with the best insurance products. I feel safe knowing that if we have to do a claim that Graeme will be supportive and do his best to get the best outcome for us. Michelle is also a fantastic support. I am so glad we have chosen Fleurieu and Hills Insurance, we would not go anywhere else. Well done Graeme and Michelle!”

- South Vac Hydro Excavation

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