We take the time to understand what your specific needs and insurable threats to your business are. Dealing direct you are dealing with order takers only. They do not give specific advice and you alone have to determine if the product you are choosing is suitable. The insurer will not advise on this.

We charge a small annual fee that enables us to spend much more time analysing your needs, research for suitable products, represent you at claims time and provide personal service. You have a dedicated professional looking after your needs at all times.

At claim time, we are working for you and not the insurer. We make sure your claim is treated fairly and in utmost good faith by the insurer making sure you receive all you are entitled to. From time to time an insurer will reduce a claim or deny a claim which we think should be paid. When this happens, we go to bat for you making your case with the insurer and have them reverse their previous decision. Occasionally, when they still continue to deny and we believe that you have a legitimate claim, we will take your claim through to the Australia Financial Complaints Authority to have them decide. We do not charge for this service.

Many of our Google reviews reflect our fighting and winning on our clients behalf.

We prefer to visit your business personally for many reasons. Firstly, you get to meet who is looking after you. Secondly, we often see things that are relevant to an insurer and if not disclosed or remedied, could threaten the validity of your insurance. We also spot potential risk management issues to help you further protect your business. It is a far better way of doing business and our clients are always telling us we do it way different and more thoroughly than our competitors.